Shipping policy

Welcome to BLUEBALLOON! We are delighted to bring joy to your little ones with our curate selection of kids' products. Here's a quick overview of our shipping policy:

1. Order Processing:

• Once order is received, we try our best to dispatch the order on the same or next working day.
• Any delay in the order dispatch will be notified.
• Orders placed on weekends or holidays will be processed the following business day.

2. Shipping Rates:

• We offer flat-rate shipping at a nominal fee for all orders.
• Free shipping is available on orders over [specified amount].

3. Shipping Time:

• Orders are shipped and expected delivery date is in between 1 to 7 days within India depending on locations.
• Orders are dispatched from Erode, Tamilnadu.
• General Delivery Timeline is as below:
  • Tamilnadu & South India - 2-7 working day.
• Other parts of India 4-15 working days depending on location.
• This is general timeline and it may vary according to conditions.

4. Tracking Information:

• Once your order is shipped, you will receive a confirmation email with tracking information.

5. International Shipping (outside India):

• kindly reach us through instagram dm or watsapp 97866 85450

6. Order Changes and Cancellations:

• Contact our customer support within 24 hours for any changes or cancellations

7. Delays and Notifications:

• In the rare event of unforeseen delays, we will notify you promptly
• We strive to keep you informed throughout the shipping process.

Returns and Exchanges:

Thank you for choosing Blueballoon. At Blueballoon, we are committed to delivering happiness to your little ones in a timely and efficient manner. If you have any questions or concerns, please don't hesitate to reach out to our friendly customer support team at +91 9786685450.

We appreciate your trust, and we are dedicated to ensuring a seamless shopping experience for you and your little ones. If you have any questions, feel free to reach out to our customer support team. Happy shopping!

Transit Damage:

There are very rare chances that the product might get damage in transit but if the order is received damaged, pls follow below instructions.

1. Returns:

• Opening Video is Must - Pls record opening video of the Parcel and show the item clearly and if found damaged we will replace it immediately.
• Without an opening video will be unable to assist you in any kind of issue situation.
• Kindly watsapp +91 9786685450 the video with order number.

2. Refunds:

• Once your return is received and inspected, we will process your refund within 7 business days.
• Refunds will be issued to the original payment method.

3. Exchanges:

• Exchange is not accepted if customer does not like the product or color of the product.
• We try to source best quality product and all product details are mentioned in the product description.
• We would request you to please read all details before placing the order.

4. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.

5. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately with a photo of the product, and we will assist you promptly.

6. Refund Inquiries:

• For any refund-related inquiries, please contact our customer support team at +91 9786685450.

7. Cancellations:

• Cancellations are accepted within 24 hours of placing your order. After this period, orders may have already been processed.

8. Non-Returnable Items:

• For hygiene reasons, certain items, such as personal care products, are non-returnable unless defective.

Thank you for choosing Blue balloon for your kids' needs! Happy shopping!